Online Store Policies
Not loving your purchase? No worries!
We are happy to exchange or refund any unused and unopened products within 30 days of purchase with the original receipt/order number.
Want to return after 30 days? Returns that are made after 31 days may be eligible for in-store credit.
Once we receive and inspect your package, we will reach out and confirm whether a refund can be processed. If so, we’ll process your refund to your original method of payment within 2-7 business days.
Please note that the cost of return shipping is not included in the refund.
Fade Away Laser & Skin Centre is not responsible for returned packages that may be lost or damaged during transit. To ensure that we receive the package we recommend that you choose a method of shipping with tracking and insurance.
Please contact customer care at info@fadeawaylaseryxe.com for further assistance.
We only exchange items if they are defective or damaged upon arrival. If you think your package might’ve been damaged on route, or that a product arrived defective, please take a photo of all the evidence and send it to us at info@fadeawaylaseryxe.com and we will be happy to exchange the product for you!
Product availability can be subject to change at any time. We will reach out to you if we need to refund some of the items in your order, or alternatively place the order on hold, due to stocking delays.
Order Cancellations & Adjustments: If you changed your mind, contact us before we ship out your products to cancel or adjust your order.
Our order processing time takes 1-2 business days. This does not include delivery times, which depend on your geographical location.
If an item in your order is backordered we will send out an email to inform you, and with our next steps.
Live in the area, and don’t want to wait for shipping? Try our In-Clinic Pickup option at checkout!
In-Clinic pick up allows you to place your order online and pick it up in store, avoiding wait times, and ensuring your order is in stock!
How it works: Once you reach the checkout page while placing an order, you should have an option for “Local pickup”.
You will receive an email confirmation once your order has been placed. You will then receive a “Ready for Pickup” email once your order has been processed and ready for pickup. Please wait until you receive the second email for pick up before you head into the clinic.
